If no documentation can be provided to support your case, your case will not be eligible for assistance and will be closed.

An immediate family member is your parent, grandparent, sibling, child, or spouse.

Restaurant employees must be at least 18 years old to have their hardship application considered for assistance, with the exception of house/apartment fires or natural disasters.

The entire process—from application to final approval—typically takes 3-10 business days. This varies based on the nature of the case and how quickly you provide the necessary information and documentation.

Granted funds are paid directly to the third party. Exceptions are only made with house fire and natural disaster cases.

If your qualifying emergency happened more than 90 days ago, you will not be considered for funding through the KFC Foundation. However, we will help you complete an application with our program partner Giving Kitchen.

You can receive hardship assistance once in a 12-month period.

The application currently works only on a laptop or desktop that is not connected to your restaurant’s wifi network. The application will result in an error if using a tablet, phone, back-of-house computer, or your restaurant’s wifi network.

Your username is the email address you used to create your Salesforce account.

Please call or text the KFC Foundation at 1-800-248-5092.

No. For a household bill to be considered for payment, you need to provide proof of residency for the individual who is addressed in the bill. If the household bill submitted is not in your name, you will need to provide a paystub for the individual the bill is addressed to.

If your qualifying event happened before a bill became overdue, the bill may be eligible for assistance.

See below for the documentation required for each qualifying event. You may be asked to provide additional documentation as your case moves forward.

Car accident

• Household income documentation (most recent paystub)
• Full police report from the accident
• Copy of your car insurance policy
• Photos of damaged car
• Invoice from body shop for repairs or document from insurance stating car is totaled
• Physician document stating injury & ability to work (if applicable)

Death (employee or immediate family member)

• Household income documentation (most recent paystub)
  • NOT required if the deceased is a team member
• Itemized bill from funeral home: Must include the deceased’s name; date of passing; amount due; funeral home name, address, and phone number

Natural disaster or house fire

• Household income documentation (most recent paystub)
• Copy of your homeowner’s or renter’s insurance policy and/or car insurance policy, if applicable
• Photos of damage to your home and/or car
• Estimates for home repairs (homeowners only) and/or car repairs
• Copy of fire report, if applicable

Major illness or injury away from work (employee, spouse, or dependent)

• Household income documentation (most recent paystub)
• Physician document stating illness/injury/surgery and dates unable to work and/or date expected to return to work
• Medical and/or household bills you need assistance with (must be current on payments)
• Verification that you’ve applied for financial assistance such as short- or long-term disability, FMLA and/or aid from hospital or medical office, if applicable

Substance abuse treatment

• Household income documentation (most recent paystub)
• Letter of documentation from treatment facility/counselor
• Invoice from facility/counselor for treatment
• Household bills you need assistance with (must be current on payments)

Victim of domestic violence or crime

• Household income documentation (most recent paystub)
• Full police report from date of incident
• Household bills needing assistance with (must be current on payments)
• Copy of active restraining order
• Physician document stating illness/injury/surgery and dates unable to work and/or date expected to return to work, if applicable
• Medical bills you need assistance with, if applicable