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Hardship Assistance Program

Financial support to help you make it through a crisis

Hardship Assistance

Receive financial assistance during an unexpected hardship, crisis, or natural disaster.

You might be eligible if…

  • You’re employed at a participating KFC restaurant
  • An unexpected event occurred in the last 90 days
  • The event impacted your ability to pay necessary living expenses
  • You have the required documents to support your application

Qualifying Events Include

How We Could Help

Car accident Insurance deductible, car repairs, household/medical bills
Death (employee or immediate family member) Funeral, headstone, cremation, plot expense
Natural disaster or house fire Insurance deductible, hotel stay, replacing personal belongings, home repairs (if homeowner), car repairs
Major illness or injury away from work (employee, spouse, or dependent) Household/medical bills
Substance abuse treatment Professional counseling/treatment, household bills
Victim of domestic violence or violent crime Relocation expenses, household/medical bills

The Process

  1. Create a Salesforce account and password, and complete the application for assistance.
      • Use these credentials to log back into the Application Portal, upload your required documents, and check your application status.
  2. You will receive an email informing if your case was accepted for further review, or if it is ineligible and has been denied.
  3. If your case is accepted for further review, you will receive an email asking you to upload supporting documentation to the Application Portal.
  4. After your case is reviewed, you’ll be notified of whether your case qualifies for assistance or not.
https://www.youtube.com/watch?v=D3D31Hw27FY

FAQs

What if I can’t provide any documentation to support my case?

If no documentation can be provided to support your case, your case will not be eligible for assistance and will be closed.

Who is considered an immediate family member?

An immediate family member is your parent, grandparent, sibling, child, or spouse.

Is there a minimum age requirement to apply?

Restaurant employees must be at least 18 years old to have their hardship application considered for assistance, with the exception of house/apartment fires or natural disasters.

How long does it take to process an application?

The entire process—from application to final approval—typically takes 3-10 business days. This varies based on the nature of the case and how quickly you provide the necessary information and documentation.

If I am approved for financial assistance, will I receive the funds directly?

Granted funds are paid directly to the third party. Exceptions are only made with house fire and natural disaster cases.

What if I did not know about the 90-day window and missed the opportunity to apply?

If your qualifying emergency happened more than 90 days ago, you will not be considered for funding through the KFC Foundation. However, we will help you complete an application with our program partner Giving Kitchen.

Can I apply for and receive hardship assistance multiple times?

You can receive hardship assistance once in a 12-month period.

What should I do if I’m experiencing technical issues with my application

The application currently works only on a laptop or desktop that is not connected to your restaurant’s wifi network. The application will result in an error if using a tablet, phone, back-of-house computer, or your restaurant’s wifi network.

What is my username?

Your username is the email address you used to create your Salesforce account.

Does the household bill have to be in my name?

No. For a household bill to be considered for payment, you need to provide proof of residency for the individual who is addressed in the bill. If the household bill submitted is not in your name, you will need to provide a paystub for the individual the bill is addressed to.

Can I receive assistance for bills that are past due?

If your qualifying event happened before a bill became overdue, the bill may be eligible for assistance.

What documentation will I need to provide?

See below for the documentation required for each qualifying event. You may be asked to provide additional documentation as your case moves forward.

Car accident

  • Household income documentation (most recent paystub)
  • Full police report from the accident
  • Copy of your car insurance policy
  • Photos of damaged car
  • Invoice from body shop for repairs or document from insurance stating car is totaled
  • Physician document stating injury & ability to work (if applicable)

 

Death (employee or immediate family member)

  • Household income documentation (most recent paystub)
    • NOT required if the deceased is a team member
  • Itemized bill from funeral home: Must include the deceased’s name; date of passing; amount due; funeral home name, address, and phone number

 

Natural disaster or house fire

  • Household income documentation (most recent paystub)
  • Copy of your homeowner’s or renter’s insurance policy and/or car insurance policy, if applicable
  • Photos of damage to your home and/or car
  • Estimates for home repairs (homeowners only) and/or car repairs
  • Copy of fire report, if applicable

 

Major illness or injury away from work (employee, spouse, or dependent)

  • Household income documentation (most recent paystub)
  • Physician document stating illness/injury/surgery and dates unable to work and/or date expected to return to work
  • Medical and/or household bills you need assistance with (must be current on payments)
  • Verification that you’ve applied for financial assistance such as short- or long-term disability, FMLA and/or aid from hospital or medical office, if applicable

 

Substance abuse treatment

  • Household income documentation (most recent paystub)
  • Letter of documentation from treatment facility/counselor
  • Invoice from facility/counselor for treatment
  • Household bills you need assistance with (must be current on payments)

 

Victim of domestic violence or crime

  • Household income documentation (most recent paystub)
  • Full police report from date of incident
  • Household bills needing assistance with (must be current on payments)
  • Copy of active restraining order
  • Physician document stating illness/injury/surgery and dates unable to work and/or date expected to return to work, if applicable
  • Medical bills you need assistance with, if applicable

The KFC Foundation has partnered with Crisis Text Line® to provide free 24/7 text-based mental health support and crisis intervention for the KFC family.

Need someone to talk to?
Text "Fries" to 741741 to text confidentially with a compassionate, trained Crisis Counselor.

To be eligible for the KFC Foundation’s programs, you must work at a KFC restaurant in the U.S. that participates in the KFC Foundation’s Franchise Donation Program.