Receive financial assistance during an unexpected hardship, crisis, or natural disaster.
Hardship Assistance
Financial support to help you make it through a crisis
Qualifying Events | How We Could Help | |
---|---|---|
Car Accident | → | Insurance deductible, car, repairs, household/medical bills |
Death (employee or immediate family member) | → | Funeral, headstone, cremation, plot expense |
Natural disaster or house fire | → | Insurance deductible, hotel stay, replacing belongings, car repairs, home repairs (if homeowner) |
Major illness or injury away from work (employee, spouse, or dependent) | → | Household/medical bills |
Substance abuse treatment | → | Professional counseling/treatment, household bills |
Victim of domestic violence or crime | → | Relocation expenses, household/medical bills |
How Does It Work?
- Create a Salesforce account and submit an application.
- Use a personal email address and these credentials to log back
in, check your case status, and upload any requested
supporting documents.
- Use a personal email address and these credentials to log back
- You will receive an email informing you if your application was accepted for further review or if it is ineligible and has been denied.
- If accepted for review, you will receive an email containing further instructions and a link to upload supporting documents.
- You will be notified of whether your application qualifies for assistance and the amount awarded.
- If your application is denied, we will provide additional resources that could be helpful.
Eligibility Requirements
- I’m employed at a KFC restaurant in the U.S. participating in the KFC Foundation’s Annual Donation Program and in good standing
- I’ve experienced an unexpected event within the last 90 days that has impacted my ability to pay necessary living expenses
- This is my first time submitting a hardship assistance application, or it has been over 12 months since last being granted assistance through the KFC Foundation
- I’m at least 18 years of age
Car accident
- Household income documentation (most recent paystub)
- Full police report from the accident
Copy of your car insurance policy - Photos of damaged car
- Invoice from body shop for repairs or document from insurance stating car is totaled
- Physician document stating injury & ability to work (if applicable)
Death
(employee or immediate family member)
- Household income documentation (most recent paystub)
- NOT required if the deceased is a team member
- Itemized bill from funeral home. Must include:
- The deceased’s name
- Date of passing
- Amount due
- Funeral home name, address, and phone number
Natural Disaster or House Fire
- Household income documentation (most recent paystub)
- Copy of your homeowner’s or renter’s insurance policy and/or car insurance policy, if applicable
- Photos of damage to your home and/or car
- Estimates for home repairs (homeowners only) and/or car repairs
- Copy of fire report, if applicable
Major Illness or Injury Away From Work
(employee, spouse, or dependent)
- Household income documentation (most recent paystub)
- Physician document stating illness/injury/surgery and dates unable to work and/or date expected to return to work
- Medical and/or household bills you need assistance with (must be current on payments)
- Verification that you’ve applied for financial assistance such as short- or long-term disability, FMLA
Substance Abuse Treatment
- Household income documentation (most recent paystub)
- Letter of documentation from treatment facility/counselor
- Invoice from facility/counselor for treatment
- Household bills you need assistance with (must be current on payments)
Victim of Domestic Violence or Crime
- Household income documentation (most recent paystub)
- Full police report from date of incident
- Household bills needing assistance with (must be current on payments)
- Copy of active restraining order
- Physician document stating illness/injury/surgery and dates unable to work and/or date expected to return to work, if applicable
- Medical bills you need assistance with, if applicable
Additional documentation may be requested as your case moves forward.
Hardship FAQs
What if I can’t provide documentation to support my application?
If no documentation can be provided to support your application, your application will not be eligible for assistance and will be closed.
Who is considered an immediate family member?
An immediate family member is your parent, grandparent, sibling, child, or spouse.
How long does it take to process an application?
The entire process typically takes 3-10 business days. This can vary based on the nature of the case and how quickly the necessary information and documentation is provided.
Will I receive the funds directly if I am approved for financial assistance?
Granted funds are paid directly to the third party. Exceptions are only made with house fire and natural disaster cases.
What if I did not know about the 90-day window and missed the opportunity to apply?
If your qualifying emergency happened over 90 days ago, you will not be considered for funding through the KFC Foundation.
What should I do if I’m experiencing technical issues with my application?
The application currently works only on a laptop or desktop that is not connected to a KFC restaurant’s Wi-Fi network. Using a tablet, phone, back-of-house computer, or your restaurant’s Wi-Fi network will result in an error. Email foundation@kfc.com or call/text us at 1-800-248-5092.
What is my username?
Your username is the email address you used to create your Salesforce account.
Does the household bill have to be in my name?
For a household bill to be considered for payment, you must provide proof of residency and/or relation to the individual addressed in the bill.
Can I receive assistance for bills that are past due?
If your qualifying event happened before a bill became overdue, the bill may be eligible for assistance.
Additional Resources
C.O.R.E. (Children of Restaurant Employees) offers financial support and resources to children of food and beverage employees who are facing hardships.
Crisis Text Line
The KFC Foundation has partnered with Crisis Text Line to provide free 24/7 text-based mental health support and crisis intervention. Text “FRIES” to 741741 to text confidentially with a compassionate, trained Crisis Counselor.
The Giving Kitchen provides emergency assistance to food service workers facing hardship due to unexpected crises.
Connect with highly-trained, expert advocates that offer free, confidential, and compassionate support, crisis intervention information, education, and referral services in over 200 languages. Call 1-800-799-SAFE (7233).
Offers free and confidential support 24/7 to individuals in emotional distress or suicidal crisis. Call 988 to speak with an advocate.
A confidential, free, 24/7 service for individuals facing mental and/or substance use disorders. Call 1-800-662-HELP (4357).
The KFC Foundation has partnered with Crisis Text Line® to provide free 24/7 text-based mental health support and crisis intervention for the KFC family.
Need someone to talk to?
Text "Fries" to 741741 to text confidentially with a compassionate, trained Crisis Counselor.
To be eligible for the KFC Foundation’s programs, you must work at a KFC restaurant in the U.S. that participates in the KFC Foundation’s Franchise Donation Program.